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An attempt is made to find out the scope of AI and AI-powered Chatbot (ChatGPT) in academic and research libraries, its possible challenges and opportunities, and how it makes a difference. In this study, we found that AI-powered chatbots have the potential to revolutionize academic and research libraries by promoting specialized librarianship and reshaping services by thinking outside of the box, enabling the search and retrieval of information based on personal recommendations. These advancements might raise the standards that libraries offer. However, challenges include user dependability on AI, which may affect users' reading habits, the lack of skilled staff in underdeveloped nations, and the need for high-quality data. ChatGPT also faces potential biases, ethical implications, and an inability to understand tone or context, leading to misunderstandings and poor communication. To effectively utilize AI and ChatGPT as a library customer tool, academic and research libraries must manage their data, monitor ChatGPT's responses, and consider its limitations.
Nehra et al. (Tue,) studied this question.
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