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Reforms in the Nigerian Public Service have aimed to overcome challenges of ineffectiveness and inefficiency in service delivery. Among these reforms, the establishment of training institutions was highlighted by the Public Service Review Commission of 1974, leading to the creation of the Administrative Staff College of Nigeria (ASCON), a premier training institute for the public service. Despite such efforts, challenges in service delivery continue to be a concern. This study explores the impact of Human Capital Development (HCD) programmes on service delivery within Nigeria’s Public Service, focusing on the efficacy of these programs in addressing persisting inefficiencies. Adopting a case study approach, this research integrated quantitative and qualitative techniques, including surveys and document analysis. Quantitative results highlighted a weak, yet statistically significant, positive relationship between the Relevance of Content of Curriculum (RCC) and Benefits from the course attended (BC) (r=0.012, p0.05). Qualitatively, while some progress has been evident in certain domains, persistent challenges, such as limited funding, policy inconsistencies, and a lack of alignment between training initiatives and public service requirements, were identified. This study recommends key reforms for ASCON to enhance Nigeria's Public Service delivery: implementing a structured feedback system for quality assurance, revitalizing training programs to meet current inefficiencies, integrating tailored project management techniques, aligning with contemporary technological trends, and fostering public-private partnerships for better facilities management.
Oyelude et al. (Sat,) studied this question.
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