Key points are not available for this paper at this time.
Abstract The healthcare industry increasingly relies on Knowledge Process Outsourcing (KPO) to handle vast amounts of sensitive patient data. This study investigates information security compliance in healthcare KPOs to protect patient privacy and data integrity. Employing a qualitative approach, it analyzes existing security policies, revealing the current state of information security in these organizations and factors influencing compliance. Key themes include employee training, technology, regulatory adherence, and organizational culture. The study uncovers the intricate relationships between these factors and their role in mitigating security risks. Additionally, the research aims to identify best practices to enhance information security compliance in healthcare KPOs. The findings benefit KPO leaders, healthcare providers, and policymakers, enhancing patient data confidentiality while optimizing KPO benefits in healthcare. By contributing insights into information security compliance in healthcare KPOs, this study also enriches discussions on safeguarding sensitive data amid evolving threats and regulations, bolstering trust in healthcare KPO operations.
Mahipala et al. (Mon,) studied this question.