This study focuses on the design and development of an Online Credential Request System for St. Paul University Philippines, intended to replace the traditional manual process of requesting academic documents. The existing procedure is often time-consuming, error-prone, and difficult to access for students and alumni residing far from campus. Utilizing web-based technologies, particularly the Laravel framework, the system facilitates online submission of requests, automated verification, real-time status tracking, digital payment processing, and a streamlined approval workflow. The system features two primary user interfaces: the student portal, which allows users to submit, monitor, and pay for requests, and the administrator portal, which enables staff to manage records, roles, permissions, and approvals efficiently. Several issues in the manual process were identified, including frequent delays, data inaccuracies, limited accessibility for remote users, and excessive workload among registrar personnel due to reliance on Excel files and paper-based transactions. To address these challenges, the developed system centralizes credential management, minimizes human error, reduces administrative workload, and enhances accessibility and transparency of registrar services. Evaluation using the ISO/IEC 25010 Software Quality Standards revealed that the system achieved a high level of compliance in functional suitability, performance efficiency, compatibility, security, reliability, usability, maintainability, and portability. Overall, the Online Credential Request System demonstrates that the integration of web-based automation can significantly improve operational efficiency, data accuracy, and user satisfaction. It provides a secure, efficient, and user-friendly platform that modernizes the university’s document request process and enhances the overall experience of students, alumni, and registrar staff.
Durán et al. (Sat,) studied this question.