What question did this study set out to answer?

This study aims to assess the usability and acceptance of ResearchBOT among pharmacists in Malaysia.

February 2, 20260 citationsOpen Access

Empowering Malaysian Pharmacists in Research: Satisfaction, Use Continuation and Post-Use Confirmation of Using A Conversational Agent: A Multicenter Study

KVKeerthy Venthen NRNishakaran Pushpa Rajah LKLai San KongMinistry of Health

Key Points

This study aims to assess the usability and acceptance of ResearchBOT among pharmacists in Malaysia.
Conducted an online survey among public sector pharmacists in Negeri Sembilan and Pahang.
Participants used ResearchBOT to address five research-related questions in a guided scenario.
Utilized structured questionnaires to evaluate usability, post-use confirmation, and use continuity, scored on a 7-point Likert scale.
Conducted statistical analyses including descriptive statistics, correlation analysis, and multiple linear regression using IBM SPSS.
Collected a total of 223 responses, with 217 being analyzed for usability and acceptance.
Mean scores indicated positive perceptions in usability (5.35), post-use confirmation (5.34), and use continuance (5.38).
Found strong correlations among usability, post-use confirmation, and continued use of ResearchBOT.
Usability and post-use confirmation were significant predictors of the intention to continue using ResearchBOT, explaining 67.2% of the variance.

Abstract

Abstract: Artificial intelligence–based conversational tools are increasingly explored to support healthcare research activities. ResearchBOT is a free-to-use artificial intelligence support platform developed by pharmacists to assist users in clarifying clinical research– related questions. This multicenter cross-sectional study evaluated pharmacists' perceptions of usability, post-use confirmation, and intention to continue using ResearchBOT. An online survey was conducted among public sector pharmacists in Negeri Sembilan and Pahang, Malaysia. Participants interacted with ResearchBOT following a guided scenario involving at least five different research- and statistics-related questions and completed a structured questionnaire comprising usability (Post-Study System Usability Questionnaire), post-use confirmation, and use continuance domains, measured on a 7-point Likert scale. Descriptive statistics, reliability testing, correlation analysis, and multiple linear regression were performed using IBM SPSS version 26. A total of 223 responses were collected, with 217 included in scale analysis. The sample comprised pharmacists with a mean age of 32.1 ± 5.0 years, mean working experience of 7.53 ± 4.94 years, and mean research experience of 3.06 ± 3.77 years. Mean scores indicated positive perceptions of usability (5.35 ± 1.02), post-use confirmation (5.34 ± 1.11), and use continuance (5.38 ± 1.09). Internal consistency was excellent across all domains (Cronbach's α > 0.95). Strong correlations were observed between usability and use continuance (r = 0.759), usability and post-use confirmation (r = 0.736), and post-use confirmation and use continuance (r = 0.755). Multiple linear regression showed that usability (β = 0.472, p < 0.001) and post-use confirmation (β = 0.420, p < 0.001) were significant independent predictors of intention to continue using ResearchBOT, explaining 67.2% of the variance (R² = 0.672). Demographic variables were not statistically significant predictors after adjustment. ResearchBOT demonstrated favorable acceptance among pharmacists. Usability and confirmation of expectations play a critical role in sustained adoption of AI-supported research tools in clinical pharmacy practice. Keywords: ResearchBOT, artificial intelligence, usability, pharmacists, clinical research, technology acceptance. Title: Empowering Malaysian Pharmacists in Research: Satisfaction, Use Continuation and Post-Use Confirmation of Using A Conversational Agent: A Multicenter Study Author: Keerthy Venthen, Nishakaran Pushpa Rajah, Lai San Kong, Payal Choudhury, Kwong Kien Seang Sean International Journal of Healthcare Sciences ISSN 2348-5728 (Online) Vol. 13, Issue 2, October 2025 - March 2026 Page No: 395-400 Research Publish Journals Website: www.researchpublish.com Published Date: 27-January-2026 DOI: https://doi.org/10.5281/zenodo.18390145 Paper Download Link (Source) https://www.researchpublish.com/papers/empowering-malaysian-pharmacists-in-research-satisfaction-use-continuation-and-post-use-conrmation-of-using-a-conversational-agent-a-multicenter-study

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