Service Quality Perceptions in Personal Training and Exercise Room: Dual-Perspectivea Analysis across Fitness Clubs

Key Points

• This research aims to analyze service quality perceptions in personal training and exercise rooms across fitness clubs from dual perspectives.
• Conducted a dual-perspective analysis on service quality perceptions.
• Collected data from fitness club users and trainers.
• Utilized surveys to gauge satisfaction levels in personal training and exercise facilities.
• Identified significant differences in service quality perceptions between trainers and users.
• Highlighted areas for improvement in customer service within fitness clubs.