In 2020, United States federal legislation established the 988 Suicide challenges related to structural characteristics of MC work, resources, the workplace and workforce, provider mental health, and behavioral health (BH) and criminal justice (CJ) systemic factors. Further, findings indicate that challenges related to the structural characteristics of MC work effected or were often compounded by issues pertaining to resources, workforce, mental health, and systems. Results revealed the need for improvements in several areas, including betterment of working conditions through implementation of a trauma-informed work environment, clarification of agency policies and procedures, development of training standards, increasing role clarity between MC workers and collaborators, and increased investment in community mental health resources and service systems.
Gupta et al. (Mon,) studied this question.