Labor Issues within the Hospitality and Tourism Industry: A Study of Louisiana's Attempted Solutions

The purpose of this study was to illustrate short-term and long-term methods which have been identified for dealing with labor issues. The hospitality and tourism industry is plagued with high turnover, which has both direct costs (e.g., recruitment, hiring, and training) and indirect costs (e.g., overtime, reduced customer satisfaction). This article identifies possible benefits realized from Incumbent Worker Training Programs (e.g., reduced training costs, reduced payroll taxes, higher employee retention, and engagement) which should encourage hospitality and tourism entities to become committed to a long-term strategy in human resource management.