February 4, 2022Open Access

Evaluating patient-reported outcome measures in Peru: a cross-sectional study of satisfaction and net promoter score using the 2016 EnSuSalud survey

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Abstract

While satisfaction and NPS were broadly similar at an individual level, this evidence suggests NPS may be useful for benchmarking facility performance as part of national efforts in Peru and throughout Latin America to identify deficits in health service quality.

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Leslie et al. (Fri,) studied this question.

synapsesocial.com/papers/69e02e1046ce12fc61557472 https://doi.org/https://doi.org/10.1136/bmjqs-2021-014095

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