The airline industry, characterized by its inherent operational complexities and the paramount importance of passenger and crew safety, necessitates the adoption of strategic management practices to mitigate risks and enhance safety outcomes. This paper explores the effectiveness of Key Performance Indicators (KPIs) in advancing health and safety management within the sector. Through a mixed-methods research design combining quantitative analysis of safety performance data and qualitative insights from industry case studies, the study identifies critical KPIs that significantly impact safety outcomes. These include safety incident rates, compliance rates with aviation safety regulations, employee participation in safety programs, and the rate of safety incidents resulting in injury. The research findings highlight the transformative potential of a KPI-driven approach in enhancing safety protocols, regulatory compliance, and fostering a culture of continuous improvement. Moreover, the study provides actionable recommendations for airline health and safety directors, emphasizing the integration of KPIs into safety management systems, leveraging technology for data analytics, and engaging employees in safety initiatives. The paper contributes to the discourse on health and safety management in aviation, offering a strategic blueprint for airlines committed to operational excellence and the well-being of their passengers and crew. Future research directions include exploring the impact of emerging risks and innovative safety technologies on KPI effectiveness, ensuring the sustained relevance and efficacy of KPI-driven safety strategies in the dynamic airline industry.
MoghadasNian et al. (Sun,) studied this question.