The Human Dimension of Elections

Voting technologies received considerable scrutiny after the 2000 election. However, the voter—poll worker interaction is also of critical importance. Poll workers exercise discretion and implement policies in ways that directly affect the voting experience. The authors examine the relationship between voters’ perceptions of the poll worker job performance and measures of voter confidence. In an ordered logit model, the perception of poll workers is a significant predictor of voter confidence even in the presence of numerous controls. The results suggest that overlooking the recruitment and training of competent poll workers can have a detrimental effect on voter confidence.