Objectives/Goals: To showcase a survey tool designed to assess awareness, engagement, satisfaction, and unmet research needs across a six-institution CTSA. To demonstrate how findings can inform strategic planning, resource allocation, and continuous quality improvement (CQI). Methods/Study Population: The Institute for Translational Medicine (ITM) is a partnership of six Chicago-area institutions led by the University of Chicago and Rush University. Since 2023, the ITM has conducted an annual online survey assessing engagement, satisfaction, and unmet research needs related to ITM-sponsored activities. Administered via Qualtrics to faculty and staff over a four-week period, the 12-minute survey includes 1) questions to assess engagement and referral to ITM resources; 2) a Net Promoter Score (NPS) to measure satisfaction and likelihood of recommending the program, with scores above 0 interpreted as positive; and 3) a clinical and translational research needs inventory with a “top 3 pain points” ranking to identify unmet needs. Responses were analyzed by institution and translational research stage. Results/Anticipated Results: Response rates were 26% in 2023 and 20% in both 2024 and 2025. Familiarity with the ITM increased each year from 68% in 2023, to 73% in 2024, and 79% in 2025, though about one-fifth of respondents remain unfamiliar. Participation in at least one ITM-sponsored activity varied by respondent pool, from 59% in 2023 to 35% in 2024, and 38% in 2025. Referral rates to ITM-sponsored activities ranged from 11 to 45% depending on the activity across the three years. NPS scores were consistently higher among participants (2023: -20; 2024: -5; 2025: 0) versus non-participants (2023: -53; 2024: -49; 2025: -45). Across three years, respondents have indicated that “analyze data” is the number one greatest unmet research need, though needs and pain points vary by site over time. Discussion/Significance of Impact: NPS findings suggest that greater engagement with ITM resources is associated with higher satisfaction and likelihood of referral. Most participants report positive experiences, demonstrating program value. Challenges remain in reaching unfamiliar researchers, highlighting opportunities to expand awareness and address unmet research needs.
Mehall et al. (Wed,) studied this question.