In recent years, schools have had a hard time handling a lot of student questions quickly because old-fashioned manual systems take a lot of time and often cause delays. This paper suggests an AI-based conversational chatbot that uses Natural Language Processing (NLP) techniques to automate student support services. The system can understand and answer user questions in real time, giving them accurate and relevant information about academics, administration, and campus services. The chatbot gets better at responding to questions and learns from each interaction by combining a knowledge base with machine learning. The suggested solution makes communication more efficient, lightens the load on administrative staff, and makes sure that students can get help at any time of day or night. Experimental results indicate that the system significantly improves response time and user satisfaction, making it a scalable and effective approach for modern educational environments.
G et al. (Thu,) studied this question.