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Civic technology, or civic tech, encompasses a rich body of work, inside and outside HCI, around how we shape technology for, and in turn how technology shapes, how we govern, organize, serve, and identify matters of concern for communities. This study builds on previous work by investigating how civic leaders in a large US city conceptualize civic tech, in particular, how they approach the intersection of data, design and civics. We encountered a range of overlapping voices, from providers, to connectors, to volunteers of civic services and resources. Through this account, we identified different conceptions and expectation of data, design and civics, as well as several shared issues around pressing problems and strategic aspirations. Reflecting on this set of issues produced guiding questions, in particular about the current and possible roles for design, to advance civic tech.
Boehner et al. (Thu,) studied this question.