Doing complexity leadership theory: How agile coaches at Spotify practise enabling leadership

Complexity leadership theory (CLT) is about balancing formal and informal organization to leverage dynamics of Complex Adaptive Systems (CAS) and produce learning, creativity, and adaptation in organizations. Based on interviews with sixteen agile coaches (AC) at Spotify, this study examines how AC practice enabling leadership, a key balancing force in complexity leadership. Coaches practice enabling leadership by increasing the context‐sensitivity of others, supporting other leaders, establishing and reinforcing simple principles, observing group dynamics, surfacing conflict and facilitating and encouraging constructive dialogue. The AC as complexity leader values being present, observing and reacting in the moment. Findings suggest flexible structure provided by an attentive coach may prove a fruitful way to navigate and balance autonomy and alignment in organizations.