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This article addresses the issue of changes in the quality management system, with the digitalization of the company. More specifically, changes regarding the process of managing non-conforming products. The article reflects how the use of digital tools and new technologies affects the process of detecting non-conformities and how the procedure for working with non-conforming products changes: how is the collection of data on the characteristics of the facility, what decisions need to be made regarding the inconsistencies, how the structure of work with non-conformances is changing and to what extent the use of information tools is beneficial.
Mandrakov et al. (Mon,) studied this question.