The Social and interactional dimensions of human-computer interfaces

Introduction: the social and interactional dimensions of human-computer interfaces Peter Thomas 2. Ethnography and human-computer interaction Geoff Cooper, Christine Hine, Janet Rachel and Steve Woolgar 3. Towards foundational analysis in human-computer interaction James M. Nyce and Jonas Lowgren 4. Representing the user: notes on the disciplinary rhetoric of human-computer interaction Geoff Cooper and John Bowers 5. Conceptions of the user in computer systems design Philip E. Agre 6. On simulacrums of conversation: towards a clarification of the relevance of conversational analysis for human-computer interaction Graham Button and Wes Sharrock 7. Wizards of social control Robin Wooffitt and Catriona MacDermid 8. Sociology, CSCW and working with customers Dave Randall and John Hughes 9. Expert systems versus systems for experts: computer-aided dispatch as a support system in real world environments Jack Whalen 10. Conversational analysis and human-computer interaction design Sarah Douglas 11. Designing multimedia tools for social and interactional data collection and analysis Beverly L. Harrison 12. Social interaction in the use and design of a workstation: two contexts of interaction Deborah Lawrence, Michael E. Atwood, Shelly Dews and Thea Turner.