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Firms apply new technology to value creation. In particular, blockchain technology increases transparency and stability of shipping and logistics firms and this is connected with a high level of collaboration with shippers. In this regard, the objective of this study is to verify the interaction effect of information systems of shipping and logistics firms and managers’ support for blockchain technology on cooperation with shippers. To achieve the objective, this study identified variables based on prior research and analyzed the data collected by a survey. The results are as follows. First, information systems as a resource of shipping and logistics firms have a positive effect on cooperation with shippers. To enhance the strategic resource, they increase cooperation with shippers based on learning and logistics process improvement. Therefore, the relationship between the information systems and cooperation with shippers can be explained as a resource-based view. Second, there is the interaction effect of the information systems and managers’ support for blockchain technology on the cooperation and this can be explained as a resource-based view. Information systems are resources of shipping and logistics firms, and managers should encourage and reward staff for using new technology such as blockchains, followed by a high level of cooperation with shippers.
Hee‐Sung Bae (Sat,) studied this question.