The Challenge of Organizational Change: How Companies Experience It and Leaders Guide It.

In this book, the authors present case studies of organizational at leading companies. Essays by the authors introduce each section and look at the cases as instructive models for how to institute in the corporation - or in some situations - how not to. In the first section, on emergent studies of Apple Computer, Sears and Bendix, among others, illustrate environmental and cyclical change. The second section on forced change draws on the examples of Safeway, AT & T, the Western-Delta takeover, downsizing at Xerox and restructuring at Lucky Stores, to show how companies under intense pressure. The third section, on engineered change, shows the effect of changemasters on the evolution of Kodak, British Air, and General Electric, and the role of unions at General Motors and Eastern Airlines. The book concludes with the prospects for the future of deliberate change.