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The United States has a major weapon in the battle to improve competitiveness: The Malcolm Baldrige National Quality Award Program. An increasingly asked question in industrial and health care sectors is whether there should be a Baldrige Award in health care. In the business community, the Baldrige Award has been a catalyst for cooperative development of quality criteria, assessment mechanisms, and continuous learning, greatly accelerating the pace of information sharing.
Hertz et al. (Sat,) studied this question.