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Executive Overview The development and use of technology for services—whether in the “service industries” or in manufacturing—may be the key to future wealth and productivity in advanced industrial countries. Quinn believes that the organization of enterprises and effective strategies will depend more on the development and deployment of intellectual resources than on the management of physical assets. In this article he discusses the concept of disaggregating corporate activities into manageable intellectual clusters—called service activities.
James Brian Quinn (Sun,) studied this question.