Key points are not available for this paper at this time.
As the Electronic-Based Government System evolves in the Department of Communication and Informatics of Bandung City Government, there is a need to develop Enterprise Architecture (EA) to support its implementation. Focused on the technology domain, this study adopts the TOGAF ADM method and aims to analyze the existing technology domain, design the desired architecture, conduct gap analysis, and provide an implementation guide for improving public administration services. Data is collected from existing records within the Department of Communication and Informatics' environment, along with stakeholders' interviews. The findings reveal the current state of the technology domain, emphasizing the necessity for infrastructure optimization and enhanced cybersecurity. The research presents the implementation stages of targeted enterprise architecture design, offering an IT Roadmap as a clear guide to enhance the technology infrastructure. The implementation plan aligns technology planning with organizational strategy to achieve improved performance and meet growing needs in the insurance industry. This study contributes to effective IT governance and supports digital transformation in the public sector.
Fahlevi et al. (Wed,) studied this question.