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This paper examines how individuals can influence decisions about the delivery of water services in England and Wales. It first examines the capacity of individuals to shape government policy and then turns to an analysis of the private sector. In particular, we ask whether recent restructuring in the water sector – notably changes in business models and governance structures – has increased the opportunity for individuals to influence the investment decisions made by private firms and their plans for restructuring. The paper concludes that privatisation and restructuring have had a limited impact on an individual water user's capacity to influence decision-making. Water users remain dependent on penetrating state-controlled lobbying networks via sanctioned pressure groups. Recent changes in ideas about governance might have a much more significant impact on user participation in the future.
Page et al. (Sat,) studied this question.