Sentiment analysis: From binary to multi-class classification: A pattern-based approach for multi-class sentiment analysis in Twitter

Most of the state of the art works and researches on the automatic sentiment analysis and opinion mining of texts collected from social networks and microblogging websites are oriented towards the classification of texts into positive and negative. In this paper, we propose a pattern-based approach that goes deeper in the classification of texts collected from Twitter (i.e., tweets). We classify the tweets into 7 different classes; however the approach can be run to classify into more classes. Experiments show that our approach reaches an accuracy of classification equal to 56.9% and a precision level of sentimental tweets (other than neutral and sarcastic) equal to 72.58%. Nevertheless, the approach proves to be very accurate in binary classification (i.e., classification into “positive” and “negative”) and ternary classification (i.e., classification into “positive”, “negative” and “neutral”): in the former case, we reach an accuracy of 87.5% for the same dataset used after removing neutral tweets, and in the latter case, we reached an accuracy of classification of 83.0%.