Revenue Collection System Integration and Performance of County Government of Nairobi City County, Kenya

Abstract: This study examined the influence of revenue collection system integration on the performance of Nairobi City County, Kenya. Specifically, it assessed the effects of ICT infrastructure, staff competence, data storage, and digital communication on organizational performance. The study was grounded in organizational theory, diffusion of innovation theory, and competence motivation theory. A cross-sectional research design was adopted, targeting 76 employees in the Nairobi City County Treasury, with a census approach used for data collection. Primary data was gathered using a semi-structured questionnaire, which was pre-tested in Kiambu County. Validity and reliability were ensured through content, construct, and criterion validity tests, and Cronbach’s alpha coefficient (≥ 0.7). Data analysis combined descriptive and inferential statistics, including correlation and multiple regression analysis. Findings revealed that ICT infrastructure, staff competence, data storage, and digital communication all have a positive and statistically significant influence on the performance of Nairobi City County. The study concludes that ICT infrastructure enhances inter-sectoral communication and service delivery, promoting efficiency and economic growth. Staff competence improves service delivery, citizen satisfaction, and institutional trust through enhanced employee effectiveness and innovation. Data storage supports informed decision-making by enabling efficient data management and analysis, while digital communication improves transparency and citizen engagement through online platforms and mobile applications. The study recommends that Nairobi City County strengthen partnerships with private technology firms to expand ICT infrastructure, particularly in underserved areas, and enhance digital access. It further recommends continuous staff training in leadership, communication, and technical skills, adoption of cloud-based data storage systems to improve scalability and collaboration, and implementation of public digital literacy programs to improve citizen use of digital government platforms. Keywords: Revenue collection system integration; ICT infrastructure; staff competence; data storage; digital communication; Nairobi City County. Title: Revenue Collection System Integration and Performance of County Government of Nairobi City County, Kenya Author: Byron Georgedice Otieno Ouma, Josphat Kyalo International Journal of Social Science and Humanities Research ISSN 2348-3156 (Print), ISSN 2348-3164 (online) Vol. 14, Issue 2, April 2026 - June 2026 Page No: 278-287 Research Publish Journals Website: www.researchpublish.com Published Date: 28-May-2026 DOI: https://doi.org/10.5281/zenodo.20427494 Paper Download Link (Source) https://www.researchpublish.com/papers/revenue-collection-system-integration-and-performance-of-county-government-of-nairobi-city-county-kenya