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OVERVIEW:The best companies often work closely with their customers to uncover needs and wants that can be translated into new or improved product or service offerings. The lead-user research method goes a step further, looking not only to the typical customer, but to those users whose needs and preferences lead the market. These lead users, as they are called, will modify products or use them in unforeseen ways to meet their needs. The lead-user research method was developed as a systematic way to mine the insights and innovations of these lead users. Since it was pioneered in the late 1990s, the lead-user method has evolved and grown. This paper offers an update on the use of the method and on adaptations to increase its efficiency using online search and communities as well as an overview of lessons learned from experiences on more than 20 lead-user projects.
Ivy Eisenberg (Sat,) studied this question.
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