Work group support as an undervalued resource of small family businesses

Purpose The purpose of this paper is to propose advances for developing our understandings of valuable resources in small family firms. The focus is on group support behavior within firms. It is proposed that this behavior is unique and valuable within small family firms. Propositions are presented that are built upon previous work in psychology and family business research and is linked to the concept of familiness. Design/methodology/approach Two small family businesses are the two cases used to investigate the propositions. Semi-structured interviews were conducted with the owner/manager and several other staff within each firm. Findings The paper presents evidence for the propositions, showing that work group support is unique in family firms as it is based on factors beyond the workplace. These relationships have the potential to be strong, contributing positively to the firm’s competitive advantage. Research limitations/implications Two in-depth case studies of firms are included in this investigation. They are in a similar industry and location. As the findings are similar it lends weight to the evidence for the propositions; however, care should be taken with generalizing to other firms in other industries. Originality/value This research pulls together previous evidence and understandings and applies them to a specific aspect of small family firms that has not previously been examined in depth. The increased understanding can help family firms leverage their unique competitive advantage.