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This study examines how the organizational characteristics of high-performing firms influence employee work engagement and performance, with age as a moderating variable. The study used partial least squares structural equation modeling (PLS-SEM) to test relationships among variables, collecting data from 287 employees in Thailand’s automotive manufacturing sector via multistage sampling. The findings indicate that organizational characteristics of high-performing firms positively influence both employee engagement and performance. Work engagement mediates the relationship between organizational characteristics and employee performance, while age strengthens the positive relationship between engagement and performance. This research also extends de Waal’s High-Performance Organization framework by providing empirical evidence supporting its applicability at the individual level. It demonstrates that demographic diversity, particularly age, shapes these relationships in emerging industrial economies. The study offers practical guidance for managers to enhance employee engagement and performance through the implementation of high-performance organizational approaches.
Thaweepaiboonwong et al. (Wed,) studied this question.