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September 10, 2025Open Access

The Influence of Organizational Commitment and Organizational Support on Organizational Citizenship Behavior Mediated by Job Satisfaction

Puntos clave

Organizational commitment and support significantly influence organizational citizenship behavior (OCB).
Data analysis revealed a mediating effect of job satisfaction on the relationship between organizational factors and OCB.
The study involved responses from 92 teachers and staff, utilizing a quantitative research methodology for data collection.
Findings emphasize the need for supportive organizations to boost employee discretionary behaviors and educational outcomes.

Resumen

This study aims to examine the effect of organizational commitment and perceived organizational support on organizational citizenship behavior (OCB), with job satisfaction as a mediating variable. Using a quantitative approach, data were collected through questionnaires from 92 respondents comprising teachers and staff at SMK Muhammadiyah Majenang. The data were analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM). The results reveal that both organizational commitment and organizational support significantly influence OCB, both directly and indirectly through job satisfaction. The findings highlight the importance of fostering supportive and value-aligned organizational environments to enhance employees’ discretionary behaviors that contribute to educational effectiveness.

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Cite This Study

Aisah et al. (Mon,) studied this question.

synapsesocial.com/papers/68c1bd3254b1d3bfb60ee397 https://doi.org/https://doi.org/10.55927/ajma.v4i3.14943

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