This study aims to describe the leadership style, work facilities, discipline, and quality of public services at the Tungkal Ilir District Office, as well as to determine and analyze the influence of leadership style and work facilities on discipline and its impact on the quality of public services at the Tungkal Ilir District Office. This type of research uses descriptive verification research. This study uses the PLS analysis method. Based on the results of descriptive analysis, it explains that the leadership style is categorized as "Very Good. Work facilities are in the "good" category. Furthermore, discipline is in the "high" category. Meanwhile, the quality of public services is included in the "Good" category. Based on the results of research at the Tungkal Ilir District Office, West Tanjung Jabung Regency, it can be concluded that leadership style and work facilities have a positive and significant influence on discipline and the quality of public services. A good leadership style is not only able to improve employee discipline, but also has a direct impact on improving the quality of services to the public. The same thing also happens in work facilities, where adequate facilities and infrastructure support the creation of high discipline, which ultimately strengthens the quality of public services. In addition, discipline is proven to be an important factor that bridges the influence of leadership style and work facilities on service quality, so it can be concluded that effective leadership and adequate facility support, if accompanied by strong employee discipline, will significantly encourage improvements in the quality of public services.
Wildan et al. (Sun,) studied this question.