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Perspectives on Performance Measurement Conflicts in Service Businesses | Synapse

June 1, 1998

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Perspectives on Performance Measurement Conflicts in Service Businesses

GWGordon WrightDe Montfort University

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Resumen

Performance targets relating to productivity and customer service can easily conflict with each other.

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Cite This Study

Gordon Wright (Mon,) studied this question.

synapsesocial.com/papers/6a19a5df3e4c9aaeb7f650d6 https://doi.org/https://doi.org/10.1177/030630709802300403

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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

1You Can't Manage What You Don't Measure1991 · 18 citations
2Harvard Business Review1988 · 18,229 citations
3Harvard business review1993 · 12,114 citations
4Operations Management: Decision Making in the Operations Function1981 · 149 citations
5The Management of Service Organizations1987 · 6 citations