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Perspectives on Performance Measurement Conflicts in Service Businesses | Synapse

June 1, 1998

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Perspektiven zu Konflikten bei der Leistungsmessung in Dienstleistungsunternehmen

GWGordon WrightDe Montfort University

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Abstract

Leistungsziele in Bezug auf Produktivität und Kundenservice können leicht miteinander in Konflikt geraten.

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Gordon Wright (Mon,) untersuchte diese Frage.

synapsesocial.com/papers/6a19a5df3e4c9aaeb7f650d6 https://doi.org/https://doi.org/10.1177/030630709802300403

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