Intelligent management systems in operations: a review

Operations management is an area that has recently started to benefit from the use of AI techniques such as expert systems, neural networks and genetic algorithms. These techniques can extend the usefulness of OR modelling and enable new types of decision tasks to be supported by computer-based systems. This paper attempts to review ‘intelligent’ decision support systems and their potential to address some of the problems faced in various areas of operations management. Some useful techniques developed in the field of artificial intelligence are outlined and examples of attempts to use these approaches to support decision making in various areas of operations management are described. Recognising the scale of a complete review of all these areas, emphasis has been given to the most significant and more recent publications.