April 1, 2002

Using job satisfaction and pride as internal-marketing tools

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Resumen

Abstract Employees' attitudes and opinions about their colleagues and the work environment may make all the difference between workers' merely doing a good job and delivering exceptional guest service.

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Cite This Study

Dennis B. Arnett (Mon,) studied this question.

synapsesocial.com/papers/6a21ea2590e08a953957ea69 https://doi.org/https://doi.org/10.1016/s0010-8804(02)80035-0

Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

1The Vitalization of Symbolic Interactionism1987 · 259 citations
2Services Marketing: Integrating Customer Focus Across the Firm1996 · 3,065 citations
3Investigating the relationship between employee satisfaction and guest satisfaction2000 · 148 citations
4Interdepartmental Conflict in Organizational Buying: The Impact of the Organizational Context1991 · 225 citations
5Managing for excellence2000 · 64 citations

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