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The author draws on theory and research in organizational behavior to formulate a model of organizational characteristics that affect buying-related interdepartmental conflict. The model is tested by PLS structural equation modeling with key-informant data from purchasing and engineering departments. Organizational characteristics such as barriers to communication, the reward system, and the ambiguity of departmental responsibilities explain a substantial portion of the variance in the manifestations of buying-related conflict.
Donald W. Barclay (Wed,) studied this question.