The application of artificial intelligence (AI) in small and medium-sized enterprises (SMEs) in Latin America, highlighting its potential to optimize processes and improve resilience in an uncertain business environment. Using a systematic review of fourteen studies published between 2020 and 2025 and the PRISMA protocol, significant barriers such as lack of technological infrastructure, shortage of specialized talent, and budget constraints were identified. Despite these challenges, AI adoption is advancing, allowing companies to automate processes and perform predictive analytics to make more informed decisions. The discussion emphasizes the need for clear regulatory frameworks to address ethical issues, such as data privacy. In conclusion, although there are significant obstacles, the responsible adoption of AI can significantly improve business performance in the region, provided that public policies are implemented that foster inclusive and sustainable technological development.
Flor Poveda-Valverde (Mon,) studied this question.
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