July 31, 2025

Strategies to Increase Service Quality Through Strengthening Organizational Support, Servant Leadership, Personality and Job Satisfaction

Key Points

Service quality improves with the combination of organizational support and servant leadership, enhancing the work environment for teachers.
The analysis showed a significant connection between job satisfaction and the levels of service quality reported, indicating a need for systemic change.
This quantitative study utilized Path Analysis to explore factors affecting service quality among 149 teachers in vocational schools.
Findings suggest that prioritizing personality traits can strengthen service outcomes, which may lead to increased satisfaction in educational settings.

Abstract

In educational institutions, teachers are a core part of the management element. Service quality is the level of service excellence provided by an organization or individual in meeting or exceeding the expectations of customers or service users. This concept reflects how well a service successfully meets the needs, desires, and expectations of its recipients, both from a functional aspect (what is provided) and a process (how it is provided). This research is a quantitative study using Path Analysis and SITOREM analysis.The population of this study was 237 permanent foundation teachers (GTY) of Private Vocational High Schools in Bogor Regency. From this population, a sample was taken using the Slovin formula and obtained a sample of 149 people.The purpose of this study is to find optimal strategies,methods and solutions to improve service quality by strengthening organizational support, servant leadership, personality and job satisfaction.

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