The increasing number of user reviews on digital music platforms such as Spotify highlights the importance of sentiment analysis to better understand user perceptions. This study aims to develop a sentiment classification model for Spotify user reviews using a Bidirectional Long Short-Term Memory (BiLSTM) approach combined with BERT embeddings. The dataset consists of multilingual user reviews collected from the Google Play Store. Preprocessing steps include text cleaning, tokenization, and padding. BERT is utilized to generate contextual word embeddings, which are then processed by the BiLSTM model to classify sentiments as either positive or negative. The model’s performance is evaluated using a confusion matrix with accuracy, precision, recall, and F1-score metrics. The results show that the BiLSTM-BERT model achieves an F1-score of 0.8852, a recall of 0.9396, a precision of 0.8375, and an accuracy of 0.8374. These findings demonstrate the model’s effectiveness in handling multilingual sentiment analysis tasks, offering valuable insights for developers in enhancing user experience through data-driven decision-making.
Arsi et al. (Thu,) studied this question.