What type of study is this?

This is a Quantitative Approach study (also classified as: Multiple Linear Regression).

September 10, 2025

The Influence of Academic Service Quality on Student Satisfaction in Distance Education at Universitas Terbuka

Key Points

Student satisfaction negatively correlates with academic service quality and e-learning material quality, impacting distance education outcomes.
The analysis revealed an R² value of 42.9%, indicating the influence of academic services quality on student satisfaction levels.
Data for this observational analysis was collected from 78 respondents using a Likert scale questionnaire focused on service assessment.
These findings highlight the need for improving e-learning materials and fostering academic interactions to better meet student expectations.

Abstract

This study aims to evaluate the effect of academic service quality (X1) and e-learning material quality (X2) on student satisfaction at Universitas Terbuka. Using a quantitative approach with multiple linear regression analysis, data was collected from 78 respondents through a Likert scale questionnaire. The results show that both independent variables significantly affect student satisfaction, albeit with a negative relationship. The R² value of 42.9% indicates the contribution of the independent variables to student satisfaction, while the remaining 57.1% is influenced by other factors not included in the model. This study recommends strengthening academic interactions and improving the relevance of e-learning materials to meet student expectations.

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Cite This Study

Amalia fauzia (Mon,) studied this question.

synapsesocial.com/papers/68c1dda954b1d3bfb60fcb94 https://doi.org/https://doi.org/10.33830/iscebe.v1i1.4473