September 19, 2025

A Study on Legal Dilemmas and Their Causes in Protecting Online Consumers' Rights and Interests in the E-Commerce Environment

Key Points

Legal dilemmas in protecting online consumers' rights highlight systemic issues in China's e-commerce landscape.
Key issues include inadequate legislation and law enforcement in addressing consumer protection needs.
The study systematically analyzes the transaction stages where consumer rights are often compromised.
Proposals aim to strengthen the legal system to support sustainable development in the platform economy.

Abstract

With the rapid development of the platform economy, online consumption has become an important part of daily life for residents in China. However, the protection of consumers' rights and interests still faces many new challenges. Against the backdrop of the platform economy, this paper systematically sorts out the frequent issues arising at various stages of transactions and explores the legal dilemmas in the protection of online consumers' rights and interests. Secondly, it analyzes the existing problems in China's current legal system from three dimensions: legislation, law enforcement, and judicature, and explores the underlying causes, aiming to provide ideas for improving the legal system in the e-commerce field and promoting the sustainable development of the platform economy.

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Cite This Study

Minghui Han (Thu,) studied this question.

synapsesocial.com/papers/68d464e031b076d99fa63bfa https://doi.org/https://doi.org/10.54691/bsp4en11

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