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The article focuses on the revolutionizing of the beauty industry through artificial intelligence (AI) technologies in the USA. The aim of the study is to explore how the implementation of AI affects customer service and business management in modern beauty salons. The research utilized general scientific methods of cognition, such as analysis, synthesis, induction, deduction, and comparison. The results show that the beauty industry, which generated approximately 430 billion in 2022, exhibits a steady growth trend and is forecasted to reach 580 billion by 2027. The main beauty products include skincare, hair care, makeup, and fragrances. Modern beauty salons are actively integrating AI technologies into their operations, leading to significant changes in customer service and business management. Notably, the use of smart mirrors, virtual makeup trial apps, skin condition analysis, and on-demand services, which allow receiving cosmetic procedures at any location and convenient time, ensures a new level of service and consumer satisfaction. The primary directions of AI application in the beauty industry can be broadly divided into two categories: enhancing customer interaction and developing business models. In the first category, AI is used for personalized recommendations, virtual try-ons, skin analysis, and custom care programs, as well as for customer service through chatbots. Regarding business development, AI promotes sustainable growth in the beauty sector, the development of new and sustainable products, the use of advanced technologies, inventory management, and supply chain optimization. However, the use of AI in the beauty industry also comes with certain challenges, including risks of confidential information leaks and the potential loss of clients due to excessive automation of business processes. The practical significance of the study lies in identifying key
Kristina Gasenko (Tue,) studied this question.
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