Implications of refugee crisis on public sector healthcare organizations: Empirical observation from Myanmar’s Rohingya refugees in Bangladesh

Abstract Political crises, like the refugee crisis, present significant challenges to nation-states and public sector entities. The influx of refugees from Myanmar to Bangladesh has intensified over recent decades, notably after severe violence erupted in Myanmar’s Rakhine state on 25 August 2017. This study focuses on public service organizations, aiming to understand the impact of the Rohingya refugee crisis. Using a qualitative approach and drawing on existing literature, the research examines how the crisis affects the capacity of public healthcare providers in Bangladesh. The findings reveal both detrimental and beneficial effects on organizational functioning, including management, resource availability, and absorptive and adaptive capacities. Through data analysis, eight key themes emerge, such as changes in service quality, disease control, resource allocation dynamics, and impacts on professional knowledge, shedding light on the complex repercussions of the Rohingya refugee crisis on public healthcare services in Bangladesh.