Intensity, Characteristics, and Factors Associated With Receipt of Care Coordination Among High-Risk Veterans in the Veterans Health Administration

Background: The Veterans Health Administration (VHA) has initiatives underway to enhance the provision of care coordination (CC), particularly among high-risk Veterans. Yet, evidence detailing the characteristics of and who receives VHA CC is limited. Objectives: We examined intensity, timing, setting, and factors associated with VHA CC among high-risk Veterans. Research Design: We conducted a retrospective observational cohort study, following Veterans for 1 year after being identified as high-risk for hospitalization or mortality, to characterize their CC. Demographic and clinical factors predictive of CC were identified via multivariate logistic regression. Subjects: A total of 1,843,272 VHA-enrolled high-risk Veterans in fiscal years 2019-2021. Measures: We measured 5 CC variables during the year after Veterans were identified as high risk: (1) receipt of any service, (2) number of services received, (3) number of days to first service, (4) number of days between services, and (5) type of visit during which services were received. Results: Overall, 31% of high-risk Veterans in the sample received CC during one-year follow-up. Among Veterans who received ≥1 service, a median of 2 IQR (1, 6) services were received. Among Veterans who received ≥2 services, there was a median of 26 IQR (10, 57) days between services. Most services were received during outpatient psychiatry (46%) or medicine (16%) visits. Veterans’ sociodemographic and clinical characteristics were associated with receipt of CC. Conclusions: A minority of Veterans received CC in the year after being identified as high-risk, and there was variation in intensity, timing, and setting of CC. Research is needed to examine the fit between Veterans’ CC needs and preferences and VHA CC delivery.