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Abstract Migrant workers are more likely to engage in high-risk occupational activities, making job-related health and safety a persistent concern. However, there is a lack of research on the migrant workers’ perception on work-related difficulties and complaints to inform future policy formulation regarding workers’ wellbeing. Therefore, the objective of this study was to investigate the occupational challenges faced by migrant workers in Taiwan. We analyzed data recorded between 2012 to 2021 from the 1955 Labor Advisory and Complaints Hotline database. Based on the built-in categorical variables and selected keywords, we examined the basic characteristics of the complaint cases, including time trends, demographic features, and the types of issues covered in the complaints. The results showed a stable demand for the 1955 Hotline calls over the past decade. The characteristics of complainants were similar among migrant workers across different geographic regions and industries in Taiwan. In terms of the complaint content, it was evident that most issues were centered around administrative management, such as occupational injury compensation, wages, and leave. The findings indicated that in the formulation of policies related to migrant workers, the roles played by employers and human resource companies should be taken into consideration. This study is the first to report findings from the 1955 Hotline in Taiwan. It provides the foundation for designing more in-depth research to reveal the most pressing occupational issues that concern the migrant workers, including influential factors for safety and health.
Liu et al. (Sat,) studied this question.