Change Management in Business Processes of a Modern Enterprise

Change management in business processes is a necessary response-the increased variability of the external environment, which is formed under the influence of digital transformation, increased competition, accelerated innovation and frequent regulatory updates. As a result, enterprises face fluctuations in demand, complexity of supply chains, shortage of qualified personnel and pressure on productivity. Customers expect fast and error-free services, and owners demand transparency of costs and predictability of results. The article is devoted-change management in business processes of a modern enterprise as a permanent organizational competence that combines strategy, process architecture, technology and people development and ensures a high level of security in the enterprise. The place of change management in connection with the increase in demand variability, complexity of supply chains, increased regulatory requirements and digital transformation is determined. The logic of the transition from management intentions-operational implementation through process mapping, establishment of owners, transparent roles and decision-making rules is characterized. Technological tools are described, including enterprise resource planning systems, customer relationship management systems, robotic process automation, low-coding platforms, process data mining and task mining, and digital twins of the organization that allow for scenario modeling and operational control. The human factor of change is identified, where active leadership, honest communication, mentoring, training programs, and the involvement of internal change agents form a culture of continuous improvement and reduce resistance. The feasibility of benefits management as a separate discipline that combines hypotheses about effects with practical testing and corrective actions is proven. Business process change management is a systemic discipline that combines strategy, operations, and people development, and that is why it determines the competitive advantages of a modern enterprise.