In the modern digital ecosystem, the technical capacity of systems to exchange data is traditionally referred to as interoperability. However, as regards human-computer interaction and human orientation (human-centric approach in Industry 5.0), such an approach disregards the role of the user as a functional part of the socio-technical system. This paper introduces a new approach to the solution of ergonomic interoperability of the interfaces of web presentations beyond technical parameters, considering more the metrics of the compatibility of the interface to the cognitive and physical abilities of the users. The proposed methodological framework breaks down interaction in four important domains: technical interoperability, semantic interoperability, accessibility for interoperability, and organizational interoperability. For the purpose of quantifying the maturity level of interfaces, an original assessment instrument was developed in a form of a questionnaire with a dual verification mechanism and aspects of technical and interactional. The practical application of the MEAIWI (Method of Ergonomic Assessment of Interoperability of Web Interfaces) has been illustrated as a case study in the Padbury Parish Council Web presentation. Results show that the proposed method is able to detect interaction discontinuities that might go unnoticed by traditional testing methods, thus making a holistic contribution to the insight of the quality of dialog between the human and the computer. The proposed framework allows quality evaluation of the interface to be consistent and repeatable, which provides a basis for future research and enhancement of web presentation design.
Aleksandar Žunjić (Wed,) studied this question.