The automation of public services represents a key area of development at the national level, with the main goal of facilitating citizens’ access to comprehensive, integrated and high-quality services in the shortest possible time. National strategies emphasize the need to integrate open geospatial data and artificial intelligence into information, transparency and decision-making processes. The evolution of artificial intelligence, particularly large language models (LLMs), has led to the development of virtual assistants capable of understanding user requirements and providing answers in natural, easy-to-understand language. This paper presents directions for the development and use of large-language-model-based virtual assistants, focusing on their ability to understand and interact with the geospatial domain through an LLM API. Geospatial modeling contributes significantly to the automation of public services, but access to this technology is often limited by technical expertise or dedicated software programs. The development of AI-based virtual assistants removes these barriers, facilitating access, reducing time and ensuring transparency and accuracy of information. The proposed approach is implemented using a commercial large language model API, integrated with domain-specific geospatial functions and authoritative spatial databases. This study highlights practical examples of virtual assistants capable of understanding the geospatial field and contributing to the optimization and automation of public services in the country. In addition, the paper presents comparative analyses, challenges encountered and potential directions for future research.
Dorobantu et al. (Mon,) studied this question.
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