Low-literacy populations in Kenya face significant barriers to accessing digital services effectively. A mixed-methods approach was employed involving surveys (N=200) and usability testing sessions (N=30). Findings indicate a direction towards incorporating visual aids and simplified language in user interfaces for better comprehension among low-literacy populations, with a proportion of 85% preferring clear visuals over text-based explanations. The design framework developed provides insights into improving digital access for underserved communities. Future research should explore scalability and long-term impact of the proposed user interface designs in various Kenyan settings. User Interface Design, Low-Literacy Populations, Digital Accessibility, Kenya
James Kanyangae (Mon,) studied this question.