Knowledge management plays a key role in supply chain operations by ensuring the smooth movement of materials and their conversion into finished goods and services. It supports the seamless flow of value within an organization by applying expertise in handling raw materials, quality assurance, and inventory oversight. By recognizing and acting on opportunities for improvement, knowledge management helps increase efficiency throughout the supply chain. Organizations develop and apply knowledge management practices to enhance communication with suppliers and improve visibility across the supply chain. When knowledge is shared effectively, it leads to stronger and more dependable supplier relationships, resulting in greater efficiency and cost savings. Additionally, knowledge management helps align various departments within the supply chain, fostering better coordination. Its purpose is to distribute valuable knowledge across key areas such as product development, reverse logistics, inventory management, financial and demand planning, outsourcing, and risk management. To support these efforts, data is often collected through surveys and academic research, and analyzed using mathematical tools and simulation models to improve supply chain decision-making and performance.
Viswanathan Pallikkara (Wed,) studied this question.