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The empowerment effect of jury-based content moderation: Impact on user stickiness on social media platforms | Synapse
March 3, 2026
The empowerment effect of jury-based content moderation: Impact on user stickiness on social media platforms
BM
Baojun Ma
Shanghai International Studies University
XW
Xiaoyan Wen
YC
Yi Chen
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Key Points
User stickiness significantly increases with jury-based content moderation, enhancing platform loyalty.
Engagement metrics revealed a notable rise, with user retention up by 25% after implementing juror input.
Analysis of user behavior across several social media platforms indicates the effectiveness of jury-based moderation.
Implications suggest a needs for broader adoption of this moderation style, highlighting potential for improved user experience.
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Ma et al. (Wed,) studied this question.
synapsesocial.com/papers/69a761d6c6e9836116a2feb0
https://doi.org/https://doi.org/10.1016/j.tele.2026.102382
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